RESTAURANT REVIEW - My girlfriend and I had been planning a trip to Las Vegas for CES2012 for the last few months and went through the Internet to find interesting places to eat. We found the site for the South Point Casino and saw a link for the Steak n Shake. It looked interesting and we made plans to make that one of our destinations for a meal.
After a long day at the Consumer Electronics Show we got to South Point which is on the Las Vegas Strip but a ways from the main casinos (Luxor, MGM, etc). It was a nice looking casino with many choices for dining. When we got to the Steak n Shake there were about three couples ahead of us waiting for tables on a very long couch near the entrance.
The hostess told us we had to wait behind a rope area but there was plenty of room on the couch for us to finally sit down so I took a seat. I was very tired and a little pissed that we were told to wait behind a rope when others were allowed to sit but I also knew I was very tired and the hostess probably didn't mean it the way I heard it.
Then we got to our table. The prices at this place were incredible. A single burger and fries was the same price as a double and a triple was only fifty cents more. I tried to ask the hostess and our waiter if there were size difference in the burgers (other than patty count) and no one would answer me.
The waiter dropped out silverware on the table, blew off my question and went to another table. Then went he came back I asked my menu questions and he was very rude in his answers. I kept thinking that because I was so wiped out that maybe I was being too sensitive about his service but it never got better.
When he brought our food I asked for steak sauce but he ignored me and went to another table without acknowledging our drink situation or if we needed anything else. I asked my girlfriend if it was just me or was this guy horrible?
I finally got his attention and told him I would appreciate a little better service, especially if he expected a tip. He brought my steak sauce and then we never saw him again. Not on the floor, not behind the counter, he was gone. Break time? I guess we didn't need refills on our drinks.
When I went up to pay the check the cashier asked if everything was ok and I told her our waiter was a jerk. She said his name was Alex and indicated she had received other complaints. So I felt better that it wasn't just me that was imagining bad service.
Over all I liked the food and atmosphere of the place. It was very busy and the prices were more that reasonable. In fact I would say the prices were too low for what we got. I would have paid double anywhere else.
Would I return for a second visit? Yes as long as Alex was no where to be seen. The guy does not belong any where around people. I hope management for the South Point Casino and the Steak n Shake see this review and moves Alex to housekeeping for the hotel.
This place would have gotten four stars without Alex.
After a long day at the Consumer Electronics Show we got to South Point which is on the Las Vegas Strip but a ways from the main casinos (Luxor, MGM, etc). It was a nice looking casino with many choices for dining. When we got to the Steak n Shake there were about three couples ahead of us waiting for tables on a very long couch near the entrance.
The hostess told us we had to wait behind a rope area but there was plenty of room on the couch for us to finally sit down so I took a seat. I was very tired and a little pissed that we were told to wait behind a rope when others were allowed to sit but I also knew I was very tired and the hostess probably didn't mean it the way I heard it.
Then we got to our table. The prices at this place were incredible. A single burger and fries was the same price as a double and a triple was only fifty cents more. I tried to ask the hostess and our waiter if there were size difference in the burgers (other than patty count) and no one would answer me.
The waiter dropped out silverware on the table, blew off my question and went to another table. Then went he came back I asked my menu questions and he was very rude in his answers. I kept thinking that because I was so wiped out that maybe I was being too sensitive about his service but it never got better.
When he brought our food I asked for steak sauce but he ignored me and went to another table without acknowledging our drink situation or if we needed anything else. I asked my girlfriend if it was just me or was this guy horrible?
I finally got his attention and told him I would appreciate a little better service, especially if he expected a tip. He brought my steak sauce and then we never saw him again. Not on the floor, not behind the counter, he was gone. Break time? I guess we didn't need refills on our drinks.
When I went up to pay the check the cashier asked if everything was ok and I told her our waiter was a jerk. She said his name was Alex and indicated she had received other complaints. So I felt better that it wasn't just me that was imagining bad service.
Over all I liked the food and atmosphere of the place. It was very busy and the prices were more that reasonable. In fact I would say the prices were too low for what we got. I would have paid double anywhere else.
Would I return for a second visit? Yes as long as Alex was no where to be seen. The guy does not belong any where around people. I hope management for the South Point Casino and the Steak n Shake see this review and moves Alex to housekeeping for the hotel.
This place would have gotten four stars without Alex.
